Premier Invite-Only Event for Senior-Level CX and Customer Contact Executives
The most trusted space for senior customer leaders to benchmark priorities and solve mission-critical challenges. With 80+ senior executives in the room, the CCW Executive Exchange is unmatched for peer collaboration, candid insight, and solution sourcing.
KEY Program THEMES
Grounded in research and validated by top executive priorities, these conversations reflect the issues senior leaders are actively navigating today—turning real-world challenges into actionable, practical insights.
FIX KNOWLEDGE FRICTION
Fragmented content, disconnected systems, and inconsistent guidance continue to slow resolution, increase effort and reduce confidence across both frontline teams and self-service experiences.
TURN SIGNALS INTO ACTION
Organizations have more customer and operational data than ever. The challenge is improving visibility, prioritization, ownership, and speed to decision-making.
PREPARE TEAMS FOR HIGHER-COMPLEXITY WORK
As lower-effort interactions move toward automation, frontline teams are increasingly responsible for escalations, exceptions, and emotionally nuanced conversations.
MAKE AUTOMATION DELIVER
Automation expands value when workflows, adoption, governance, and operational execution evolve alongside technology investment.
THE VENUE
Welcome to the JW Marriott Miami!
Situated in the heart of Brickell, the JW Marriott Miami offers a stylish and modern setting for conferences, meetings, and events. The hotel features elegant guest rooms, versatile event spaces, and top-notch amenities, all complemented by easy access to Brickell’s best dining, shopping, and entertainment. Its contemporary design and city views make it an ideal choice for a seamless and memorable event experience.
Airline Discounts
Southwest Airlines is pleased to offer CCW Executive Exchange attendees discounted fares. To utilize the discount, book via SWABIZ® using this link. Discount valid for travel from 10/31/2026 to 11/7/2026.
SEE YOU IN
Interested in Joining Us?
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